Order Process & Shipping
We are unique to most brands due to our “Made-to-order” model. As part of our customizations for every garment, fair trade ethos, and to reduce our carbon footprint on this Earth, we create each dress only once it is purchased. Handmade to order in our Los Angeles Studio, each item has a different turn around time, which is stated on each product listing. Please read product listings thoroughly and add shipping times stated below.
We are trying to eliminate the fast-fashion model and shift towards a slow fashion model. This means that your item will be made specially for you by our own in-house team.
HERE IS HOW IT WORKS:
Step 1: Your order is placed. If needed, we will contact you to get your virtual measurements using our partner app. Once your measurements are received, your order is processed and scheduled for production.
Step 2: A pattern is created or chosen based on your size and/or measurements.
Step 3: Your fabric and materials are checked and then cut to your style and size.
Step 4: Your cut fabric is then allocated to one of our talented artisans for sewing.
Step 5: All the final finishes touches such as trims and labels are added to your sewn garment.
Step 6: Your garment proceeds to the last quality check.
Step 7: Your finished garment is packaged and wrapped, ready to dispatch from our Los Angeles Studio. Production time depends on the item, check product description for turnaround time.
Step 8: You will then be notified with a shipping confirmation. All orders are shipped with USPS or DHL (International Orders).
This process normally takes up to 30 working days from order confirmation, however please allow up to 6 weeks during busier periods. They will be sent out sooner if possible. Once your order has been dispatched we will send you a notification email with your USPS or DHL tracking number.
SHIPPING RATES AND DELIVERY TIMES
All orders are charged in US Dollars.
USA - Free Shipping
USPS Priority Mail (3-10 business days)
INTERNATIONAL ORDERS - $50.00
DHL (5-10 business days)
A shipping confirmation will be sent once your 'made-to-order' has been completed and will be dispatched within 24 hours.
Once you have received your shipping order, you can track your order via USPS or DHL online.
INTERNATIONAL CUSTOM & IMPORT FEES
NERECINA IS NOT RESPONSIBLE FOR THE BUYERS CUSTOM, DUTIES, TAX AND CLEARANCE FEES. THESE FEES ARE ENFORCED BY YOUR RESIDING COUNTRY. CUSTOMERS WHO REFUSE SHIPMENT WILL STILL BE CHARGED. PLEASE BE AWARE OF YOUR COUNTRY’S TAX AND IMPORT REGULATIONS BEFORE COMMITTING TO YOUR PURCHASE.
Extra charges (sales tax, clearance and customs duty) may occur depending on your residing country and local customs charges. Please check your country's import regulations before you place your order as these charges are at the receivers expense. Please note that delays due to custom procedures are beyond our control and must be resolved by the receiver. Unfortunately Nerecina has no control over these charges, and customs policies and import duties vary widely from country to country.
The customer takes full liability for all postal charges, return shipment costs, duty and custom charges and handling fees should they refuse to accept a parcel due to import duties or taxes.
CANCELING YOUR ORDER
In the instance that you wish to cancel your order, we ask that you do so within 24 hours of placing it. Please contact us at firstname.lastname@example.org to do so.
WHAT HAPPENS IF MY PACKAGE GOES MISSING?
All items purchased on this website are made pursuant to a shipment contract. Once your items are picked up by USPS or DHL, the responsibility for those items, purchased from this website, passes to you, the customer. In the unlikely case that your package is lost or damaged, you are responsible for lodging a claim with the carrier. If you wish to upgrade your service or add insurance for ease of mind at an extra cost, please email us at email@example.com before you place your order and one of our team members will happily arrange this for you.
*Please check that the correct address has been submitted with your initial order, including the building name and unit number if applicable. If you accidentally input the incorrect address, please email firstname.lastname@example.org immediately so that it can be amended before the time it is dispatched. Once your order has been sent, Nerecina will not be held accountable for any orders placed with incorrect addresses.
Further information please email us at email@example.com or use the contact form below.