Frequently Asked Questions
1. What is Afterpay?
Afterpay is a payment service allowing us to offer customers the ability to make purchases instantly and then pay for them in four equal payments made every 2 weeks without any interest.
2. How do I use Afterpay?
Simply shop online and add items to your shopping bag and checkout as normal. At checkout choose Installments by Afterpay as your payment method. First time customers will need to register with Afterpay and provide payment details as usual, returning customers simply log in to make their purchase. It’s that easy!
Please note that all items in your shopping bag must be eligible for Installments by Afterpay.
3. Where can I use Afterpay?
Afterpay can only be used on purchases made on the nerecina.com website.
4. Can I use Afterpay if I'm an international customer?
Installments by Afterpay is only available to customers with a US billing address within the US and a US mobile phone number. Customers with international billing addresses will not be able to set up an account with Afterpay.
5. How does the payment schedule work?
All customers are required to make their first payment at the time of purchase, with the remaining three payments deducted automatically every two weeks from your chosen payment method. If you choose to make additional payments before your scheduled pay dates, you may do so through your Afterpay account.
You can log in to your Afterpay account to view your payment schedule and make a payment before the due date if you choose to do so.
6. What if I can’t pay an Afterpay installment?
If funds are not available or you otherwise do not make your payment when it is due, late fees may apply. Click HERE for complete terms.
7. When will my items be delivered if I use Afterpay?
Afterpay orders are delivered as per our standard shipping timeframe after you complete your order online. Visit our shipping page for more information by clicking HERE.
8. Is there a limit to how much I can spend on a single Afterpay transaction?
Yes, your bag value must be between $35 and $1,000 to use Afterpay on nerecina.com.
9. What products are not eligible for Afterpay?
Afterpay is not available on purchases of over $1,000.
10. How do I return or exchange an item purchased with Afterpay?
If you have changed your mind, you can return your Afterpay purchase by mail for a refund or exchange. Please check that your return or exchange meets our Return policy HERE. Afterpay will be notified of your return and will process the appropriate refunds. Please do not return your purchase to Afterpay.
If you believe there is fault or concern with your Afterpay purchase payment, please contact Afterpay customer support at firstname.lastname@example.org
11. Where can I find out more about Afterpay?
If you have any questions about your Afterpay account, please contact Afterpay directly via web form at HELP.AFTERPAY.COM/HC/EN-US